INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Rest assured, at Calzado, the product you see in the picture is what you'll receive. We aim for accuracy and quality in every order. Our commitment to quality ensures your satisfaction with every order.

Where can I view my sales receipt?

Your sales receipt will be conveniently available in your profile section upon completing your order. Additionally, we'll send a copy via email for your records

How can I return an item?

To initiate a return, please reach out to our customer support team. We accept returns exclusively for items damaged by us or during delivery. Kindly provide a full, unedited video of the unboxing process to facilitate the return procedure. Please be aware that returns based on sizing issues are not accommodated.

Will you restock items indicated as “out of stock?”

We are constantly working to restock items that are currently marked as 'out of stock.' Please stay tuned for updates on when these items will be available again. Thank you for your patience and understanding

Where can I ship my order?

We currently offer shipping within Saudi Arabia only. During the checkout process, you'll be prompted to provide your shipping address within the country. If you have any questions or need assistance with shipping, feel free to contact our customer support team

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